Avinash Narula is a management guru, customer mathematician, entrepreneur, management teacher and trainer, motivational speaker and management author all rolled into one. His diverse educational background and work experience in India and abroad has developed Avinash’s capability as a consultant. He is able to combine theory and practice to give an insightful and analytical critique to business problems presented to him.
Educational Qualifications
Avinash passed out of Delhi Public School in Delhi and acquired a B. Com degree from Shri Ram College of Commerce, University of Delhi. He also holds an MBA degree in from the University of Illinois (Major: Marketing and Finance), U.S. and a B.S. in Hotel and Restaurant Management (Minor: Economics) from Conrad N. Hilton College of Hotel & Restaurant, University of Houston, U.S. He is also a Certified Public Accountant (CPA) from US.
Work / Consulting Experience
Mr. Narula has a diverse experience of over 25 years of professional experience as an entrepreneur, consultant and as a business executive. As a professional executive, Avinash has worked in reputed companies in India and the U.S. His work assignments were in a diverse management functions including sales, marketing, finance, cost accounting, budgeting, general management and strategic planning. As an entrepreneur, he was part of a start-up entrepreneurial team of an electronic company in the US. In India, he started an advertising, training and publishing company. He has currently started a web designing division. Avinash has also provided consulting services to various companies both in India and abroad. Currently, he runs an integrated INS accredited advertising agency, web designing, publishing, consulting and training company.
Customer Mathematician
Avinash Narula is very passionate about the subject of customer satisfaction and retention. He has developed mathematics related to customers which proves mathematically that customer satisfaction is highly profitable. He aims to continuously develop customer mathematics and economics to convert everyone in the business world into a BELIEVER in the concept of “Customer is King.”
The Author
Avinash Narula is a prolific writer. He has written 5 books as follows:
(a) Customer Math
(b) Unhappy Customer Stock Exchange
(c) Customer Icebergs
(d) 80/20 rule of communicating your ideas effectively
(e) Implementing Advertising Strategy
He is currently in the process of writing a book titled “Taking the buzz out of CRM.”
Avinash has also developed a number of Indian management case studies. He continuously writes articles on various management topics which can be read at his various websites.
Avinash is also a blogger. On his blog he comments on the current management and business issue as well as decisions of companies.
Motivational Speaker / Trainer
Avinash Narula is an International motivational speaker and a management trainer par excellence. His highly interactive and engaging style of conducting training and seminars on the subject of customer satisfaction and retention is incomparable. With a perfect blend of theory and practice, he makes management concepts easy to understand. A number of reputed companies like Escorts, Bharat Electronics, Godfrey Philips, Indian Oil Corporation, Spectranet, Maruti Suzuki, Prime Honda and others have benefited from his highly interactive and innovative management training programs and seminars. He has also conducted seminars abroad.
The Teacher
Mr. Narula has great interest in teaching. While pursuing his academic interests in the U.S., he was selected to teach a prestigious management course at the University of Illinois, Urbana/Champaign, USA. After returning to India, he has continued to teach a variety of courses on customer satisfaction, marketing, strategy, management, strategic planning, accounting, and finance at various business schools in Delhi.
Awards
Mr. Narula has received the First Prize for the best paper on mergers and acquisitions from Association of Corporate Growth, Chicago, U.S. He was also a recipient of various scholarships during his studies abroad.
Please visit Avinash Narula's other websites & Blogs