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At Management Talk, we offer Second Opinion Management Consulting services that provide you unbiased, expert, independent advice on all management decisions (except technical). We will not only give an opinion but also, wherever possible, the reason / logic behind our opinion. Further, our opinion is based on both practical experience and theory.
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Customer Icebergs
Barriers to achieving targets
Barriers to achieving targets
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Barriers to achieving targets Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. They also hide loss of sales and profits m
Loss of sales
Loss of sales
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Loss of sales Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. When you lose customers you lose sales, major portion of which i
Loss of free promotion
Loss of free promotion
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Loss of free promotion Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. When you lose customers, they will stop promoting you w
Higher marketing cost
Higher marketing cost
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Higher marketing cost Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. When you lose customers, you have to spend more on marke
Higher cost of complaint handling
Higher cost of complaint handling
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Higher cost of complaint handling Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. When you lose or dissatisfy customers, they
Loss of profit
Loss of profit
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Loss of profit Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. When you lose customers you lose profits, major portion of whi
Loss of value
Loss of value
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Loss of value Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. They hide loss of sales and profits which results in lower value
Loss of brand equity
Loss of brand equity
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Loss of brand equity Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. They hide loss of sales and profits which results in low
Loss of the most valuable revenue producing asset
Loss of the most valuable revenue producing asset
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Loss of the most valuable revenue producing asset Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. Customers are the primary as
Loss of feedback
Loss of feedback
INR 100 / USD 2.5
*Free Shipping in India
What do Customer Icebergs hide? What's Hidden? Loss of feedback Dissatisfied and lost customers turn into Customer Icebergs and hide practically all the cost of customer dissatisfaction. Customer feedback is the most important source of ideas for

ABOUT AVINASH NARULA
Avinash narula Management Guru Customer Mathematician Entrepreneur Management Teacher Management Trainer Motivational Speaker Management Consultant
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