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Dibeyendu Ganguly
BACK IN THE SEVENTIES,
when the pace of corporate life was slow and the
average Indian executive rarely made an effort to keep abreast with
the latest in management literature, Pramod Batra was an exception. An
MBA from the University of Minnesota, batch of 1960, and a senior
manager at Escorts, Batra not only read all the books - he created
opportunities to disseminate his knowledge. "I started with our
dealers," he says. "Then I expanded my target audience to managers as
well. I decided to think of Escorts, not only as a job, but as a
college where I could learn and teach. I conducted over 800 seminars
and published 15 books while I was there."
When he
retired in 1996, Batra was ready to be reborn as a management guru and
Delhi’s corporates were happy to embrace him in the new avatar.
Delivering his message in a lively mix of English, Hindi and Punjabi,
Batra is now the star speaker of Think Inc - a company he founded and
runs with son Vijay - and he’s extended his repertoire to include
all-important subjects like ‘how to keep your wife happy’ and ‘how to
enjoy it your grandchildren’. The 71 year old is a veritable Dr
Feel-Good and says, "The focus of my programmes is on keeping a
positive attitude. Other wise, there’s too much negativity in life."
Not
everyone’s willing to wait till retirement to launch themselves as
gurus. Pavan Choudary, for one, has embarked upon a parallel career
even as he holds the position of CEO at Vygon India, a French medical
devices company. A pharmaceutical science graduate from Sagar
University and an MBA from Shimla, Choudary made the initial
breakthrough when he wrote a book called The Rx Factor: Strategic
Creativity in Pharmaceutical Marketing, while he was employed with Cadila.
The book was a hit and he soon found himself being invited as a
speaker at numerous seminars - and loving it. "Ever since I was a
child, I’ve had this
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dream of being a guide, helping
people to become better,
"
he says.
Choudary, 42,
has now moved beyond pharma marketing to take on bigger topics. With
the release of his latest book, When You Are Sinking Become A
Submarine, earlier this year, he’s begun marketing himself as a
leadership guru, with a web-site called starcoach. Weekdays see him at
Vygon, but on weekends, he’s off addressing executives at companies
like lFFCO, Blue Star and Dainik B haskar.
"Practitioners like me have an edge over academic gurus, " he says.
"After all, we’ve been soldiers on the corporate battlefield and know
its realities. We’re
like Dronacharya, who was a general as well as a teacher. "
Is India Inc likely to produce more Dronacharyas
in the years to come? Avinash Narula, author of books like Customer
Math and Customer Icebergs, is convinced the
answer is ‘yes.’ "We’re getting more Americanised and America has
always been big on motivational speakers, " he says. "Today, many
senior Indian executives are writing books. They’ll go on to become
speakers and the trend will escalate."
A graduate of Sri Ram College of Commerce,
Narula worked in Escorts and Mahindra &
Mahindra for ten years before he went off to the USA to do an MBA at
the University of Illinois, where he was roped in to teach an
under-graduate course. The experience changed him forever. "I got a
great response from the students," he says. "It was such a rewarding
experience that I decided it was something I wanted to do for the
rest of my life."
Back in Delhi, Narula took up a teaching assignment at Skyline Business School, even as he started his own
advertising agency, called Merx Equity. He then began publishing his
own books on customer satisfaction, which in turn got him
speaking assignments at Godfrey
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Philips, Indian Oil, Maruti and Bharat
Electronics. These days, the 54 year old marketing guru is working on
his sixth book, on CRM, and says, "If my teaching career really took
off, I’d gladly give it all my time. It’s a passion with me. When I’m
teachmg, I forget everything else."
Unpretentious and earthy, Narula is one of those
who has chosen to stick to his original specialisation rather than
position himself as a philosopher-guru, which many in this field are
tempted to do. Some would say it’s a wise decision, because marketing
and sales have traditionally been the mainstay of motivational
speakers world-wide. Salesmen, more than anyone else, need to stay
upbeat and positive, which is why most marketing-led organisations
feature motivational speakers at sales conferences.
New-age guru
Santosh Babu got his first break into corporate training courtesy a
Nestle sales conference. A psychology graduate from Calicut
University, Babu started his career as a primary school teacher in
Bhutan. Later, he gained experience as an environment education
officer with the WWF and decided he could use this in corporate training.
"The common link is the methodology," he says. "I don’t give lectures.
My role is that of a facilitator. I don’t have any solutions, but I
help the company’s own people in coming up with whole business plans.
"
That’s
actually a technique used by the best Harvard professors and Babu’s
seven year old firm, Training Alternatives, has been a big hit,
logging annual revenues up of Rs three crore. Employing former school
and college teachers as facilitators, the firm counts
Sterlite, Microsoft and EMC
among its clients. When we caught up with him, Babu was busy
conducting a three day
seminar for the management of Vazir Sultan
Tobacco in Goa. "Nobody buys into motivational talks any more," he
says. "My job is to get the most out of
people, by getting them to open up and
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participate in discussions."
Be that as it
may, there’s still quite a market out there for the old fashioned pep
talk. Ask Santosh Nair, founder of SMM-ART, who has built a Rs 4.6
crore business out of giving pep talks. And in the spirit of
practising what he preaches, he’s very pepped up himself. "I am one of
the most successful trainers in the country," he says. "I charge Rs
two lakh for a programme and I’m booked for the rest of year.
"
A commerce
graduate from Hinduja College, Nair started his career as a salesman
with Eureka Forbes ("I was the best salesman they ever had"), where he
rose through the ranks to become regional sales chief, where his job
was to inspire the young salesmen who formed his team. It was here
that he realised he had a special talent. "People told me I had an
ability to inspire," he says. "After listening to me, they wanted to go
out and achieve something. I am more than a leader - I’m a role model.
"
Ten years
ago, Nair gave up sales and turned to training, full time. Today, the
43 year old’s client roster includes Asian Paints, Saint Gobain, Coke
and Ford and he’s now launched a special series of inspirational
seminars for entrepreneurs. Somewhere in-between, he enrolled for an
MBA at the Narsee Monjee Institute Of Management Studies, but
dropped out because "he couldn’t understand subjects like
econometrics."
Nair has
never felt his lack of academic qualifications to be a handicap. "I
have upgraded myself on a continuing basis throughout my life," he
says. "When people come to me saying they can’t reach office on time or
they fight with colleagues or they can’t motivate their subordinates,
I offer them practical solutions." .
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